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The science of shipping with Pacejet
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Use shipping insurance to protect your customers and your reputation

News, Tips and Tricks

Nothing wrecks an e-commerce shopping experience quite like "porch piracy". Unfortunately, data recently published by Experian indicates that shipping fraud increased 37% in 2017 with the Western U.S. experiencing an almost 60% increase! So while it's exciting to see e-commerce sales continue to soar with double-digit growth rates, shipping fraud is growing even faster and threatening to ruin the party.

If theft, damage, loss, or other shipping risks are a concern for your business, take a closer look at and provide your input on "Pacejet Protection", a new "All-Risk" shipping insurance program being developed by Pacejet. The goals of Pacejet Protection are to provide better insurance coverage for parcel and freight, offer lower prices with increased coverage, make claims quick and easy, and integrate coverage selection efficiently into your shipping process.

Read on to learn more and take our shipping insurance survey to provide your feedback.

Eliminate room for errors in your shipping process with Scan Pack

Tips and Tricks, Strategy

Your shipping process internally may feel a bit labor-intensive but chances are, another company is running with a similar process. Things like keyboard entry, multiple systems, and multiple people involved can leave your shipping line vulnerable to errors. You can eliminate room for errors with Pacejet Scan Pack in place. Read on to learn more about how we can help you streamline your shipping operations and improve your shipping accuracy to ultimately save money and boost your bottom line.

How to win with your return policy

Tips and Tricks, Customer Experience

Consumers have many options when faced with a purchase decision. Whether they are buying furniture or a piece of equipment, they have hundreds of vendors to choose from. Providing value to your customers is an easy way to win their business. While there are many ways to provide value as an e-commerce business, having a seamless and easy return policy is one of the ways to win over prospective customers.

Customer excellence through enhanced platform support

Tips and Tricks, Customer Experience

At Pacejet, we pride ourselves on providing excellent customer service by using a consultative approach from our sales team to our support team. Partnering with businesses to evolve their shipping strategies, solving complex shipping challenges, and saving businesses money, Pacejet continuously provides value through our team of experts.

When we talk about the glue that holds Pacejet together, it’s our support team. They work tirelessly to ensure our customers are confident in their shipping processes and system configurations and that if any issue may arise, we can solve it in a matter of hours, minutes, or days depending on the complexity of the problem.

Pacejet loves to uncover shipping trends and truths that help us improve customer operations, save money, and move businesses forward. That's why we believe in the science of shipping—because companies are ever-evolving and data, analytics, and flashes of brilliance can help you get where you want to go.

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