Shipping is quickly becoming a complex element for many business owners. Shippers find its complexity challenging as it continues to grow and evolve over the years. If it’s been complex and difficult for you, you are not alone. We understand that the state of shipping has transformed over the years and it’s been a costly effort for shippers like you to keep up.
It’s been over a year since industry giants Amazon and UPS both introduced new return shipping tools and policies that directly impacted retailers. On October 2nd, 2017, Amazon launched a policy that “automatically authorizes” returns for customers receiving orders through the fulfilled by seller shipping program. In tandem with this new process, UPS also announced a streamlined return policy that enables customers to easily print prepaid return labels.
But how has any of this affected your business? What steps have you put in place to help your customers return with ease?
The retail climate is constantly changing. Being prepared for more e-commerce companies pushing out 2-day (or faster) shipping is imperative to the success of your business. As consumers demand their purchases quicker and quicker, what is your business doing to remain competitive with behemoths like Amazon?