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The science of shipping with Pacejet
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SoTel Systems conquers hidden charges and fees using Pacejet Freight Audit

New Features, Customer Experience

Serving U.S., Canada, and Latin America, SoTel Systems is a cloud-service provider and distributor of business-class communications. With over 36 years of experience in their industry, SoTel Systems has been shipping with Pacejet within their NetSuite environment since 2009.

As their market continually changes, SoTel Systems is constantly in need of innovation. Read more to learn how Pacejet helped SoTel Systems optimize their shipping strategy to help them save money on their freight costs.

More on Pacejet Auto Packing

New Features, Customer Experience

One of Pacejet’s modules is Auto Packing, which is an added feature to the platform that many customers find useful. This can be implemented to help automate the creation of packages during the freight quoting process. Want to learn more about Pacejet Auto Packing? 

How to win with your return policy

Tips and Tricks, Customer Experience

Consumers have many options when faced with a purchase decision. Whether they are buying furniture or a piece of equipment, they have hundreds of vendors to choose from. Providing value to your customers is an easy way to win their business. While there are many ways to provide value as an e-commerce business, having a seamless and easy return policy is one of the ways to win over prospective customers.

Customer excellence through enhanced platform support

Tips and Tricks, Customer Experience

At Pacejet, we pride ourselves on providing excellent customer service by using a consultative approach from our sales team to our support team. Partnering with businesses to evolve their shipping strategies, solving complex shipping challenges, and saving businesses money, Pacejet continuously provides value through our team of experts.

When we talk about the glue that holds Pacejet together, it’s our support team. They work tirelessly to ensure our customers are confident in their shipping processes and system configurations and that if any issue may arise, we can solve it in a matter of hours, minutes, or days depending on the complexity of the problem.

Pacejet loves to uncover shipping trends and truths that help us improve customer operations, save money, and move businesses forward. That's why we believe in the science of shipping—because companies are ever-evolving and data, analytics, and flashes of brilliance can help you get where you want to go.

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