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Fully Connected Shipping
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2021 Pacejet Customer Care Holiday Schedule & Hours

Pacejet - Tips and Tricks, Pacejet - Customer Experience

Happy New Year! Pacejet is gearing up for a fantastic 2021, filled with additional hands-on capabilities, carrier upgrades, enhancements, and more. Our Support and Services teams are rested and ready for the year ahead. At Pacejet, we operate by a few guiding principles and the one that's top of mind right now is our commitment to customer excellence.

We can only achieve customer excellence by managing expectations, bringing innovated solutions to the table, and being available to help your team. With that said, let's talk about our Customer Care support hours and schedules. 

Upcoming Scheduled Maintenance Window

Pacejet - Customer Experience

Maintenance Windows Notice for 3-14-20 and 3-21-20

As part of regular system upgrades for security and maintenance patches, Pacejet has several upgrade windows scheduled for March 14, 2020 (Saturday) from 9pm-11pm EDT and March 21, 2020 (Saturday) from 9pm-11pm EDT.

Introducing Pacejet's New Help Center

Pacejet - Tips and Tricks, Pacejet - Customer Experience

Pacejet would like to introduce our new Help Center, launching tomorrow morning with availability to all our customers. Now have access to all our release notes, enhancements, carrier library information, and more all through your Pacejet portal. Our enhanced design helps you find the answers you need quicker than ever before and helps you make changes on the fly to help update your shipping experience. Read on for more details. 

2020 Pacejet Customer Care Holiday Schedule & Hours

Pacejet - Tips and Tricks, Pacejet - Customer Experience

Happy New Year! Pacejet is gearing up for a fantastic 2020, filled with additional hands-on capabilities, carrier upgrades, enhancements, and more. Our Support and Services teams are rested and ready for the year ahead. At Pacejet, we operate by a few guiding principles and the one that's top of mind right now is our commitment to customer excellence.

We can only achieve customer excellence by managing expectations, bringing innovated solutions to the table, and being available to help your team. With that said, let's talk about our Customer Care/ Support hours and schedules. 

Pacejet loves to uncover shipping trends and truths that help us improve customer operations, save money, and move businesses forward. That's why we believe in Fully Connected Shipping—because companies are ever-evolving and data, analytics, and flashes of brilliance can help you get where you want to go. 

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