Happy New Year! Pacejet is gearing up for a fantastic 2020, filled with additional hands-on capabilities, carrier upgrades, enhancements, and more. Our Support and Services teams are rested and ready for the year ahead. At Pacejet, we operate by a few guiding principles and the one that's top of mind right now is our commitment to customer excellence.
We can only achieve customer excellence by managing expectations, bringing innovated solutions to the table, and being available to help your team. With that said, let's talk about our Customer Care/ Support hours and schedules.
The Pacejet commitment to excellence is simple: “The relationship with a customer starts with our first interaction and is characterized by our professionalism, consistency, orientation towards service, and business insight that continuously adds value and trust in the relationship.” - Bill Knapp, CEO of Pacejet
Our team of Customer Care Specialists is comprised of Tier 1 and Tier 2 level support to assist with any issues you might be running into with your Pacejet integration, carrier connection, or supply chain tool connectivity. They work tirelessly to ensure our customers are confident in their shipping processes and system configurations and that if any issue may arise, we can solve it in a matter of minutes, hours, or days depending on the complexity of the problem. You can reach our team a few different ways; give us a call, email, or fill out our form here, and we’ll help solve even your most stressful issues.
2020 Hours & Office Closures
We are open 8:00am to 8:00pm, Monday through Friday, Eastern Standard Time. This year we are closing on a few major holidays to allow our team to spend time with family, hang out with friends, and have some much deserved time off. Here's the list of our office closures:
If you have needs around the holiday closures, make sure to contact support and get your questions addressed before our office shuts down for the Holiday.
Fully Connected Shipping - Pacejet
Got questions? We’ve got support! Our team is online 8am to 8pm, waiting for your calls and emails to help you navigate your portal, configure a new update, or resolve a system error.