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The science of shipping with Pacejet
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Pacejet continues to evolve carrier network

Strategy, Carriers

As the leading shipping platform for mid-market businesses nationwide, Pacejet is committed to optimizing our platform to meet the needs of our customers. One of the benefits of using Pacejet's cloud-based shipping software is that we manage a robust multi-carrier network of shipping services. Our strategy is simple, execute excellence and solve customer problems.

Pacejet processes millions of quotes and shipments through a real-time network built for growing businesses that crave flexibility. One of the ways Pacejet does this is by optimizing our carrier portfolio to include more and more carriers. While we already have a strong network of carrier partnerships, we are continuously updating to respond to the market and to fit customers needs.

See our carrier network by clicking here. We want you to be able to find the right carrier to help you ship anything you need to ship.

How to win with your return policy

Tips and Tricks, Customer Experience

Consumers have many options when faced with a purchase decision. Whether they are buying furniture or a piece of equipment, they have hundreds of vendors to choose from. Providing value to your customers is an easy way to win their business. While there are many ways to provide value as an e-commerce business, having a seamless and easy return policy is one of the ways to win over prospective customers.

Customer excellence through enhanced platform support

Tips and Tricks, Customer Experience

At Pacejet, we pride ourselves on providing excellent customer service by using a consultative approach from our sales team to our support team. Partnering with businesses to evolve their shipping strategies, solving complex shipping challenges, and saving businesses money, Pacejet continuously provides value through our team of experts.

When we talk about the glue that holds Pacejet together, it’s our support team. They work tirelessly to ensure our customers are confident in their shipping processes and system configurations and that if any issue may arise, we can solve it in a matter of hours, minutes, or days depending on the complexity of the problem.

First-hand experience with residential freight delivery

Insider, Articles

We don't often write about our own experiences with shipping, but I had a recent experience with Estes and their subsidiary, Estes Forwarding Worldwide (EFW). This all started with a 10-year old's fervent desire for a basketball hoop.

We live in a suburban neighborhood, and I would guess that about 10% of all homes have a basketball hoop. That fact along with the fact that our neighborhood park had a basketball hoop did not deter my son from begging and pleading for a basketball hoop of his very own. This led me to adventures in e-commerce, searching for the best deal, which we discovered to be Walmart. I never really gave much thought to the shipping of the hoop, as I figured they would use FedEX or UPS. But I underestimated the sheer size and weight of the item. 

Pacejet loves to uncover shipping trends and truths that help us improve customer operations, save money, and move businesses forward. That's why we believe in the science of shipping—because companies are ever-evolving and data, analytics, and flashes of brilliance can help you get where you want to go.

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