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The science of shipping with Pacejet
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Better customer service by tracking on-time delivery and carrier performance

With customer expectations of fast and reliable delivery at an all-time high, it's more important than ever to have comprehensive shipment tracking available for your entire team. Tracking numbers and links can help you see the status of individual shipments but can't help you monitor the bigger picture of late or delayed shipments across all of your carriers, shipments, and customers.

What if there was a way to continuously track shipments as they leave your facilities with proactive visibility of exceptions or late deliveries?

With Pacejet Carrier Performance Management (released in 18.1 earlier this year) your team has access to an "active tracking system" that continuously pings carrier APIs to track shipments as they leave your facility, move through carrier networks, and arrive at customer locations. You'll know when shipments were delivered late, when shipping exceptions occur, when deliveries will be late, and you'll gain a comprehensive view of on-time delivery performance for all of your carriers.

Read on to learn more and view a 6-minute demo video.

Know your complete on-time delivery score

The launch of Carrier Performance is part of a series of innovations Pacejet is releasing to help our users continuously improve shipping to grow their business. With Carrier Performance, your team can:

Track all shipments from start to finish with active tracking via carrier APIs to gather status details continuously from your carriers

See late shipments for all customers including full detail on carrier scans as delivery occurred and the issue(s) that delayed your shipment

Measure on-time delivery performance for all of your parcel and freight shipments, viewing patterns over time and by various search criteria

Back your refund claims with data using the late shipment records to provide specific details with each carrier claim

Push updates to your ERP using the Pacejet API ShipmentStatus endpoint to retrieve active status detail and update your ERP system

Pacejet Carrier Performance helps you see the big picture of delivery performance, holding carriers accountable, and managing exceptions to keep customers informed.


Watch Demo of Pacejet Carrier Performance


Interested in Carrier Performance Management?

If you are a current customer, reach out to our Customer Success Managers at customersuccess@pacejet.com. If you are new to Pacejet and interested in this module, reach out to our sales team at sales@pacejet.com and they will be happy to speak with you about your shipping needs.

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Topics: New Features, Strategy

Pacejet loves to uncover shipping trends and truths that help us improve customer operations, save money, and move businesses forward. That's why we believe in the science of shipping—because companies are ever-evolving and data, analytics, and flashes of brilliance can help you get where you want to go.

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