It’s been over a year since industry giants Amazon and UPS both introduced new return shipping tools and policies that directly impacted retailers. On October 2nd, 2017, Amazon launched a policy that “automatically authorizes” returns for customers receiving orders through the fulfilled by seller shipping program. In tandem with this new process, UPS also announced a streamlined return policy that enables customers to easily print prepaid return labels.
But how has any of this affected your business? What steps have you put in place to help your customers return with ease?