Packing up a shipment for delivery seems like such a simple task, although done in the hundreds or thousands per day the workload certainly adds up for many NetSuite users. With all the news and hype around "dim weight" pricing changes coming in January, now is probably a good time for NetSuite shippers of various sizes to at least take a fresh look at how your shipment packing process is managed, the types of data you collect, how data factors into capturing and billing freight costs, and how well your packing process and package data support process automation and customer service goals. Small mistakes in the seemingly harmless area of shipment packing, such as sending a delivery in two boxes instead of one, incorrectly setting a declared or insured value, or improperly capturing accurate weights, class, or dimensions can end up exposing you to charge-backs or surprise cost increases that turn a $40 parcel shipment into a $65 shipment or a $200 LTL delivery into $300 on the invoice.
Packing up shipments for delivery is a labor-intensive, tedious job so it's important that workflows are as easy and efficient as possible for end-users. It's possible to capture all the detail we've reviewed in this posting to ensure accurate pricing and flexible customer servie options, but to get the process running smoothly and reliably it's important to factor in the human element and consider the individual tasks. As just two examples, Pacejet supports bluetooth wedge scanners (which you can get as cheaply as $80 on Amazon.com these days) along with accelerator keys which can be used individually or in combination to turn multiple steps and keypresses into single scans or one-click motions. Just simply making sure users know about these features, try them out, and decide how best they fit into their workflows can make users happier and improve your overall processing outcomes.