Pacejet would like to introduce our new Help Center, launching tomorrow morning with availability to all our customers. Now have access to all our release notes, enhancements, carrier library information, and more all through your Pacejet portal. Our enhanced design helps you find the answers you need quicker than ever before and helps you make changes on the fly to help update your shipping experience. Read on for more details. 

We are pleased to announce that Pacejet has been recognized as an Acumatica Certified Application (ACA). The title of ACA demonstrates our commitment and dedication in providing our users with the best Fully Connected Shipping solution. After our rigorous application process, we are now certified on Acumatica R1. 

We are pleased to announce that Pacejet has achieved FedEx Platinum for 2020. The Platinum award is limited to a small number of top tier providers of the several hundred in the FedEx program. Criteria includes the overall volume of FedEx shipping, growth, technology, strategic fit with FedEx directions, and maintaining certification on the latest FedEx APIs. Our commitment to excellence extends to our service levels with top carriers. Read on to learn more. 

Happy New Year! Pacejet is gearing up for a fantastic 2020, filled with additional hands-on capabilities, carrier upgrades, enhancements, and more. Our Support and Services teams are rested and ready for the year ahead. At Pacejet, we operate by a few guiding principles and the one that's top of mind right now is our commitment to customer excellence.

We can only achieve customer excellence by managing expectations, bringing innovated solutions to the table, and being available to help your team. With that said, let's talk about our Customer Care/ Support hours and schedules.