We don't often write about our own experiences with shipping, but I had a recent experience with Estes and their subsidiary, Estes Forwarding Worldwide (EFW). This all started with a 10-year old's fervent desire for a basketball hoop.

We live in a suburban neighborhood, and I would guess that about 10% of all homes have a basketball hoop. That fact along with the fact that our neighborhood park had a basketball hoop did not deter my son from begging and pleading for a basketball hoop of his very own. This led me to adventures in e-commerce, searching for the best deal, which we discovered to be Walmart. I never really gave much thought to the shipping of the hoop, as I figured they would use FedEX or UPS. But I underestimated the sheer size and weight of the item. 

You’re making the leap to a cloud ERP, ready to sign up with NetSuite, and thinking ahead to implementation. Have you thought about what you are going to do about shipping? As the 2017 NetSuite SuiteCloud Partner of the Year, we know NetSuite is a solid ERP choice. But If shipping is central to your operations, you may want to consider more than the starter shipping features in basic NetSuite.

Fortunately, Pacejet has been a NetSuite partner for over nine years and integrates more shipping carriers to NetSuite than any other solution, helping NetSuite users just like you manage millions of shipments and quotes every year. Read on to learn more.

Retail is an ever-changing and growing industry. As giants like Amazon control more and more of consumer online shopping, it's important for other retailers to remain competitive in their niche. 

Pacejet reached out to some current customers, as well as prospective customers, and asked them to provide insight into their shipping patterns and challenges. Through our recent survey, we were able to see common retail practices and, in turn, identify ways to help retailers across globe apply the science of shipping^TM.  This is a strategy and growth framework built to help businesses survive and thrive in the 21st century. Take a look at some of our findings.

Retail giant Amazon is consistently raising the bar for purchasing products online. As they continue to raise expectations, customers have come to expect the same level of service from every online store. This increase in customer expectations is now known as the “Amazon effect.”

Thanks to Amazon, customers take ordering online for granted. They’ve set a new standard where convenience and consistency is assumed, no matter where customers buy from. Now, online stores will always be compared to the streamlined processes they know and value from Amazon.

Customers demand a fast, personalized and friction-less buying experience, but this of course raises some serious challenges for ecommerce stores wanting to compete.

Let’s explore a few of these expectations and how your business can fight back.