It's been an interesting couple of weeks as industry giants Amazon and UPS both introduced new return shipping tools and policies that will have a big impact on merchants. Every type of shipper will want to watch these moves closely, especially consumer products and ecommerce businesses.
On the Amazon front, a new policy takes effect October 2nd which "automatically authorizes" returns for customers receiving orders through the fulfilled by seller shipping program. Almost as if on cue, UPS also announced a streamlined return shipping process this week to help customers easily print prepaid return labels.
It's well-established that customer demand is at the heart of these changes, shoppers buy more products when they have confidence in a free and simple return process. But how can vendors, worried about a loss of control, get in position to at least manage the impact of these policy changes, or better yet, find the upside?