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The science of shipping with Pacejet
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Lost under the boxes: holiday shipping returns reached an all time high

Articles, Holidays

As we head into one of the next major U.S. holidays—Valentine's Day—it's a great time to take note of what we experienced and learned during the November-January holiday season. If there's one thing we know, holidays are likely to lead to an influx of returns.

Consumers were expected to return about 1.4 million packages on National Returns Day (January 3rd), according to a press release from UPS. This is an 8% increase from the amount last year, making January 3rd, 2018 the busiest day for carriers nationally. An estimated 5.8 million return packages were shipped back to retailers the first full week of January this year.

Whether you are bracing for post-Valentine's Day return chaos, or want to retool for next yearthere are a few things that you can do to keep your customers happy and keep your bottom line safe.

7 top blog posts of 2017: happy holidays edition

Articles, Holidays

Tis the season for end of the year blog posts! We want to wish you and your team happy holidays and provide some end of the year reading for those of you still working to get packages out for last-minute shoppers (or to restock the shelves for after the holidays).

In evaluating the top posts for the season, we only looked at posts created this year. Although we love how many of you still enjoy our content from previous seasons!

Read on to discover the top 7 Pacejet blog posts our subscribers couldn't live without in 2017.

5 tips to drive shipping success this holiday season

Tips and Tricks, Strategy, Holidays

The holidays can be your most profitable time of the year, but it can also be the most stressful. With orders coming in thick and fast, a few wrong moves can put you in a tailspin. No one intends to find headaches during the holidays, but they often happen when you least expect them.

There’s your inventory, shipping supplies, and processes to consider. All elements play a crucial role in the success of your business. If there’s a kink in the line, you could quickly find yourself sidelined with orders backing up for days or even weeks. And we all know this means an unhappy company and unhappy customers.

If you do the groundwork now, you’ll put yourself in top position when the sales really start rolling in. We want you to be prepared for the busy times ahead. So read on to find out how you can avoid common problems and stay in control this holiday.

Your holiday shipping health check – Are you ready?

Tips and Tricks, Strategy, Holidays

As the holiday season approaches, preparation is key to a successful shipping process. The more prepared you are to handle a flood of orders, the happier your customers will be, whether they are buying online or in the store.

It’s never too early to start thinking about your shipping plans, and chances are you are in planning mode right now. 

For the unprepared retailer, higher order volumes during the holidays can quickly spiral out of control. If you haven’t built a solid plan, lined up extra staff, bought additional packaging, or established relationships with the right carriers, then partners and customers can be left frustrated with delays or damaged goods. And you risk losing valuable repeat business and damaging your word of mouth during the most critical time of the year.

That’s not exactly the impression you want to leave during the holidays, when you have the best chance to generate loyalty with great experiences. If we learned anything from last year, a player like Amazon can change the holiday schedule in a flash and impact you when you least expect it, so taking the time to perfect your process before Halloween will serve you well.

At Pacejet, we want to make sure companies remember that the space between the shipping dock and the customer determines your success. Read on to see our holiday shipping health check to help you get your shipping operations in order this holiday season, hopefully avoiding potential pitfalls along the way.

Pacejet loves to uncover shipping trends and truths that help us improve customer operations, save money, and move businesses forward. That's why we believe in the science of shipping—because companies are ever-evolving and data, analytics, and flashes of brilliance can help you get where you want to go.

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