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The science of shipping with Pacejet
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The Perfect Customer Order Hinges on Fulfillment

Articles

As a company that ships, you know that you can get everything right with an order, but a customer's satisfaction depends on the shipping experience.

If the item arrives late, a holiday can be ruined. If it arrives broken or doesn't arrive at all, you have fees and replacements to handle. In a world where merchants are increasingly competitive online, success depends on perfecting the customer order process from start to finish in order to keep and grow your customer base.

Ultimately, customers want their order at the best price, delivered on time and as promised, to the destination of their choice. It's your challenge to make that process as seamless as possible.

Here are some steps that companies need to take to perfect the customer order process.

5 Shipping Challenges You Need to Overcome in 2017

Articles, Strategy

Think about the biggest challenges your company has experienced with shipping this past year. Nothing brings these challenges to light more than the holiday season, which just closed with a 21.6% increase in online sales. While retailers had 97% fulfillment, the crush of orders being filled certainly brings pain points to the surface.

Companies may not even realize it, but they often find themselves trapped by many of the same things other manufacturers, wholesalers, retailers, and distributors encounter.

  • Shipping is inefficient—Your team is wasting time managing multiple carriers and logging in to multiple websites each day.
  • There is no integration—You lack an ERP system and shipping platform that work together in sync.
  • The solution isn’t scalable—As your business adds new brands and partners, it is impossible to manage all of the shipping requirements.
  • Carriers are too expensive—Your company lacks a multi-carrier strategy with the ability to quickly shop rates across carriers to ensure low cost in the best time frame for each shipment
  • Strategy isn't evolvingShipping is changing and operations execs are looking for ways to save, provide better service, and stay current. What are you doing in your business?

If your business wants to be known for consistently efficient service, there is a better way to get there. Here are five shipping challenges you need to overcome in 2017 to help grow your business.

Expanded Services via ExFreight Integration

Articles, Carriers

Pacejet is pleased to announce a new carrier integration upgrade for ExFreight services. The enhanced ExFreight integration includes support for air, ocean, and truckload classes of service as well as new processing features. ExFreight offers many innovative and price-competitive freight and international shipping services, so read on for more details if new shipping options are on your radar.

3 Things We Learned From One of The Top Cloud Events in Enterprise Software

News, ERP, Articles, Events

Last week the team from Pacejet had the opportunity to sponsor and attend NetSuite SuiteWorld, one of the top cloud events for enterprise software. We learned a lot about ongoing successes and challenges for business shippers as we talked with many different customers, prospects, and partners in San Jose. As I reflected on our conversations with businesses in ecommerce, distribution, and manufacturing, three over-arching themes came to mind and I thought I'd share them in today's post.

Pacejet loves to uncover shipping trends and truths that help us improve customer operations, save money, and move businesses forward. That's why we believe in the science of shipping—because companies are ever-evolving and data, analytics, and flashes of brilliance can help you get where you want to go.

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