As we head into one of the next major U.S. holidays—Valentine's Day—it's a great time to take note of what we experienced and learned during the November-January holiday season. If there's one thing we know, holidays are likely to lead to an influx of returns.
Consumers were expected to return about 1.4 million packages on National Returns Day (January 3rd), according to a press release from UPS. This is an 8% increase from the amount last year, making January 3rd, 2018 the busiest day for carriers nationally. An estimated 5.8 million return packages were shipped back to retailers the first full week of January this year.
Whether you are bracing for post-Valentine's Day return chaos, or want to retool for next year—there are a few things that you can do to keep your customers happy and keep your bottom line safe.