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Your holiday shipping health check – Are you ready?

Posted by Cara Posey on 9/22/17 8:30 AM

As the holiday season approaches, preparation is key to a successful shipping process. The more prepared you are to handle a flood of orders, the happier your customers will be, whether they are buying online or in the store.

It’s never too early to start thinking about your shipping plans, and chances are you are in planning mode right now. 

For the unprepared retailer, higher order volumes during the holidays can quickly spiral out of control. If you haven’t built a solid plan, lined up extra staff, bought additional packaging, or established relationships with the right carriers, then partners and customers can be left frustrated with delays or damaged goods. And you risk losing valuable repeat business and damaging your word of mouth during the most critical time of the year.

That’s not exactly the impression you want to leave during the holidays, when you have the best chance to generate loyalty with great experiences. If we learned anything from last year, a player like Amazon can change the holiday schedule in a flash and impact you when you least expect it, so taking the time to perfect your process before Halloween will serve you well.

At Pacejet, we want to make sure companies remember that the space between the shipping dock and the customer determines your success. Read on to see our holiday shipping health check to help you get your shipping operations in order this holiday season, hopefully avoiding potential pitfalls along the way.

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Topics: Tips and Tricks, Strategy, Holidays

5 shipping practices businesses need to deliver an exceptional customer experience

Posted by Cara Posey on 9/1/17 10:21 AM

You may not realize it, but your shipping strategy is one of the most crucial elements defining the success of your business. In today’s world, consumers expect nothing less than a stellar customer experience from purchase through to delivery. Even if you have the best product in the world, it doesn't matter if your shipping operations miss the mark.

As Amazon paves the way in the e-commerce industry with their unbelievable offers and streamlined delivery service, businesses must raise their game if they want to stay competitive. Here are five practices you can put in place to make sure you deliver an exceptional customer experience every time a package leaves your warehouse.

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Topics: Tips and Tricks, Strategy

Amazon and UPS just made return shipping easier, what's your plan?

Posted by Ron Lee on 8/14/17 10:45 AM

It's been an interesting couple of weeks as industry giants Amazon and UPS both introduced new return shipping tools and policies that will have a big impact on merchants. Every type of shipper will want to watch these moves closely, especially consumer products and ecommerce businesses.

On the Amazon front, a new policy takes effect October 2nd which "automatically authorizes" returns for customers receiving orders through the fulfilled by seller shipping program. Almost as if on cue, UPS also announced a streamlined return shipping process this week to help customers easily print prepaid return labels.

It's well-established that customer demand is at the heart of these changes, shoppers buy more products when they have confidence in a free and simple return process. But how can vendors, worried about a loss of control, get in position to at least manage the impact of these policy changes, or better yet, find the upside?

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Topics: Tips and Tricks, Strategy

Are you prepared for the biggest surge in Back-to-School shopping?

Posted by Cara Posey on 8/11/17 10:56 AM

Back-to-school spending is expected to reach a record breaking $83.6 billion this year, surpassing previous figures of $75.8 billion in 2016.

These recent projections from the National Retail Federation include spending for both college and schools – the expected rise of $7.8 billion is due to greater confidence in the state of the economyOn average, parents are anticipated to spend $238.89 on clothing, $204.33 on electronics, $130.38 on shoes, and $114.12 on school supplies.

Trends reveal back-to-school shopping searches begin as early as two months before the school year starts. What’s more, 46% of back-to-school shoppers and 44% of back-to-college shoppers will buy supplies online.

The expected rush of school supply purchases over the coming weeks is a big eye opener for retailers in this space. As demand soars, retailers must ensure they have the right measures in place to meet demand and customer expectations.

Preparation is key, but there is still time to make a difference. Here’s what you should be doing right now to streamline operations for one of the busiest times of the year.

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Topics: News, Strategy, Holidays

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