Retailers Triumph with 97% Fulfillment During 2016 Holiday Season

Posted by Cara Posey on 1/6/17 10:54 AM

With expectations set high, consumers and analysts alike wondered whether retailers could keep up with unprecedented demand this holiday season. Reports released at the very end of 2016 show that retailers successfully delivered 97% of orders that were guaranteed by December 25th. According to a study released by Kurt Salmon, a part of Accenture Strategy, this is up from previous years where retailers achieved 95% in 2015 and 87% in 2014.

Why is this such a big achievement?

We shared in November that major carriers UPS, FedEx, and USPS were expecting unprecedented volume this season and took steps to prepare by hiring workers, expanding facilities, and investing in automation. With the infrastructure in place, the next steps were left to retailers, who didn't disappoint. In December, we were able to see Black Friday and Cyber Monday blow away projections with a 21.6% increase in online sales.

Shoppers have made significant shifts in their buying behavior, relying more on online shopping and mobile to place orders, compared to waiting in long lines at brick-and-mortar stores. This put increasing pressure on retailers to deliver on their promises, which is difficult in the age of Amazon and the expectation of 2-day shipping, courtesy of Amazon Prime-conditioned shoppers. This is one of the major reasons why a 97% fulfillment rate is so important, along with the critical role holiday shipping plays in customer satisfaction.

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Topics: News, Holidays

4 Things a Shipping API Can Do For Your Business

Posted by Cara Posey on 12/15/16 9:19 AM

Every business wants to be a fast shipper with competitive rates and great service, while minimizing overhead. But goals and results can be two different things. That's why we invented the Pacejet Shipping API, to easily allow businesses to scale their shipping operations and connect with multiple carriers in one place while easily comparing shipping rates.

System integrators, resellers, or any developer responsible for business application software will love the access, control, and flexibility to connect and transact with many freight, parcel, 3PL carriers and shipping services through the API.

Learn more about what a shipping API can do for you...

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Topics: API

Enhance UPS Shipping with New Services and Options

Posted by Ron Lee on 12/7/16 8:30 AM

Have you reviewed your UPS shipping process lately? Consider upgrading your Pacejet configuration to support some of the latest new UPS features and options to offer the best service to your customers.

The latest Pacejet integration with UPS supports their enhanced web services and is fully certified as part of the UPS Ready partner program. There are a broad range of parcel and freight services available so we can't list everything here, but here are a few improvement highlights to consider.

Improved Features

  • UPS Mail Innovations: Use this popular parcel service for high-volume, light-weight packages to reduce complexity and delivery cost.
  • UPS Ground with Freight Pricing: Use the UPS Ground with Freight Pricing (GFP) option to get guaranteed delivery pricing for non-palletized multi-package shipments using a pricing structure that is common in the LTL industry.
  • Improved UPS Freight Support: UPS Freight support has new improvements, such as a setting to automatically invoke LTL rating when shipment rates exceed a specific threshold.
  • UPS SurePost®: UPS SurePost provides improved support for economical, residental, ground shipments. It's great for consistency and reliability with final delivery typically provided by USPS.

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Topics: Carriers

Black Friday and Cyber Monday Blow Away Projections

Posted by Cara Posey on 12/2/16 10:49 AM

Black Friday started early this year, and apparently it paid off. The former one day event turned into Black Friday weeks for many retailers and blew past last year’s ecommerce numbers. Adobe Digital Insights reports that Black Friday online sales passed the $3 billion dollar mark for the first time to reach $3.34 billion. This was an increase of 21.6% from 2015, with special deals and mobile use driving the growth.

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Topics: News, Holidays

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